|Accessibility Statement
Accessibility Statement 2020-09-25T15:48:25+01:00

Accessibility statement for ilfracombetowncouncil.gov.uk

Using this website

This website is run by Ilfracombe Town Council

We want as many people as possible to be able to use this website.

We are always working to make our website as accessible and usable as possible.

For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • We have also tried to make the website text easy to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • most older PDF, Word, Excel and PowerPoint documents are not fully accessible to screen reader software
  • the advice and guidance browser uses Javascript and is difficult to navigate using just a keyboard and screen reader software – you can use the site search function instead to find what you are looking for
  • some of our online forms are difficult to navigate using just a keyboard and screen reader software – you can contact us using the details below to ask for alternative formats
  • many of our videos are embedded from YouTube and may feature labelling from YouTube itself, which is incorrect or not sufficiently descriptive – you can visit our YouTube channel to see more of our videos

What to do if you can’t access parts of this website

If you need information on this website in a different format – like accessible PDF, large print, easy read, audio recording or braille – please contact our itc@northdevon.gov.uk

We will consider your request and aim to reply within 20 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact the website team itc@northdevon.gov.uk

How accessible this website is

We know some parts of this website are not fully accessible:

  • the text will not reflow in a single column when you change the size of the browser window
  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader
  • there’s a limit to how far you can magnify the map on our ‘contact us’ page

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email itc@northdevon.gov.uk
  • call 01271 855300

We’ll consider your request and get back to you in 20 days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our office (The Ilfracombe Centre) have audio induction loops.

Technical information about this website’s accessibility

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to

  • accessibility problems throughout the site
  • However, we will have a new site by 31st October 2020.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By October 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

We are currently developing a new website that will meet all the criteria of WCAG 2.1 AA standard. We aim to go live with this website by 30th October 2020.

Preparation of this accessibility statement

This statement was prepared on 01 September 2020. It was last updated on 25 September 2020.