Feedback

We hope there will be times when you want to recognise the great work undertaken by members of our staff or by the Council as a whole but, we also understand that there may be times when you may feel unhappy with our services, or you may want to make a suggestion about how we can improve.

If you have feedback, please be aware you should normally contact us within 12 months of when you first knew about the issue. If you leave it any later, we may not be able to help.

You can contact us through the following ways:

• Telephone the Ilfracombe Centre on 01271 855 300
• Write or visit us at: The Ilfracombe Centre, 44 The High Street, Ilfracombe, EX34 9QB
• E-Mail itc@northdevon.gov.uk
• Inform an Ilfracombe Town Councillor.

Compliments

Your compliments let us know when you are happy with our services.

They help us to see what we are doing well and how we can improve other services. We will pass your compliments to an appropriate staff member and where requested we will acknowledge your feedback.

Comments & Suggestions

Your comments and suggestions give us ideas on how we can improve services, save money or provide information to you.

These can be any aspect of the services we provide. We pass your comments and suggestions to an appropriate staff member and where requested we will acknowledge your feedback.

Complaints

By complaining you give us the opportunity to put things right and review the way we do things in the future.

We will attempt to settle the complaint directly with you within 14 working days of receipt of the complaint. If, by the very nature of the complaint, a response is likely to take more than 14 days you will be notified together with a reason for the extended investigation period.