Coronavirus – Community Volunteer Resource Page2021-01-04T11:04:31+00:00

Coronavirus – Community Volunteer Resources

If you have already volunteered THANK YOU – if you would like to volunteer please click on the volunteers needed image below.

This page is your volunteer tool box and should contain everything that you need to be able to assist those vulnerable members of our community.

As nothing is ever perfect if you notice any information that is out of date or if you have come across some new information please let us know by either messaging the Ilfracombe Town Council Facebook page or  by e-mailing


Dog Walking2021-01-04T11:11:10+00:00

The latest advice from the Department for Environment, Food  and Rural Affairs (Defra) on pets and COVID-19

Further details for looking after pets and for pet businesses can be found on the CFSG website here


The factsheet and content at the link are designed to address specific concerns that people involved in supporting their community many have at this time.

Safeguarding Factsheet: Community volunteers during COVID-19 outbreak

Collecting Pensions2021-01-04T11:12:58+00:00

If an individual is unable to go to the Post Office to collect payments someone can collect their money on their behalf. 

The self isolating individual should not give their card and PIN to somebody else to use.

They can nominate someone they trust to become a Permanent Agent on their account this person will be given their own card and PIN to collect cash on their behalf.

To nominate a Permanent Agent, please complete the ‘Permanent Agent access form’ (P6163), available from most Post Office branches.

Please note: 

Individuals can get someone to take the form to the Post Office on teir behalf as long as the form is complete and has been signed by themselves.


Whether you are a previous foodbank user, or someone who is needing to use them for the first time, you will need to call 01271 327711 where a member of North Devon Council staff will be able to issue you with your voucher number.

The foodbank, based at the Salvation Army Hall at the bottom of Torrs (by the back of Lidl)  and is open Tuesday and Friday from 10.30am to 1.30pm.
They are currently following guidelines so parcels can be passed to you through the door/hatch.

Please phone the foodbank in advance on 01271 865745 as they will need to know what cooking facilities you have, any dietary requirements and whether you have a fridge or freezer available. Sometimes they can help with pet food.

If you are unable to collect this and don’t have a friend or family member who can help, please call your local volunteer coordinator (numbers can be found on the leaflet you received though the door, or call 01271 855300) and they can find a volunteer to help collect it for you.

Mental Health2020-03-30T16:35:43+01:00

For Mental Health Support HM Government are promoting the use of the online resource Every Mind Matters wich can be found on the NHS website


The government have said that they will contacting everyone who has a prepayment metre as the emergency credit amount will significantly increase during this unknown period. They need to contact their utility provider directly.

British Gas – 0330 1000303

N Power – 0800 073 3000

EDF – 0333 2005110

Western Power – Priority Service Register

For more details on all utility questions please go to the OfGem website – Click Here

South West Water will also deliver drinking water to vulnerable households should the water supply be disrupted – details on their website here


If someone calls saying they need a prescription picking up, ask them in the first instance if they have anyone who could collect it for them. If it is a no, they need to contact their pharmacy.  Lloyds (High Street) – 01271 862058 –  Superdrug – 01271 862122

Ilfracombe Town Council have a procedure in place for those who are really stuck, but they need to speak with their pharmacy to make this happen. They can also pay for their prescription at this point.

Please remind people not to leave scripts until the last minute as there have been instances of delays resulting from lack of availability of certain medications.


If someone needs some shopping, please try and initially direct them to the list below of local companies that are providing a home delivery service.

We are continually updating this list of local businesses delivering to your doorstep.

There were so many that it was getting a bit cramped, so we now have three lists; one for delivered takeaways, one for groceries and essentials and one for sweet treats.

As ever, if we have missed any off please let us know –

PLEASE follow this link rather than screen-shotting as information is changing on an almost daily basis, but we will be updating and refreshing the images on this post

This list is constantly changing as businesses adapt to the ever changing Covid environment please check here for the latest Local Lockdown Shopping & Services in Ilfracombe

If they are unable to pay by card they will need to pay by cash. Volunteers should not accept any cash until the goods have been delivered. They also should not be sharing bank details in any instance. Please always remind the volunteers to wash their hands regularly (or use disposable gloves if available) and most importantly, they should not be entering the person’s house at all.

If shops run out of essentials please contact the ITC team either via Messenger or we are available on the phone Mon – Fri 9-5 on 01271 855300

ID Cards for volunteers are now available. If you need one please post a request into your volunteer Facebook group

GDPR / Data Protection2020-04-02T13:41:38+01:00

When speaking with your caller, please always ensure that you ask them if they are happy for their information to be passed on to a local volunteer who will contact them. Please try and pass the sensitive data on to the willing volunteer via private messenger services (ie Facebook messenger, Whatsapp, text message) or via a phone call. Please do not put out specifics such as the house number, callers full name, phone number in the Facebook groups.

Full deatils for Community Groups and COVID-19 – what you need to know about data protection can be found on the Information Commissioner’s Office website

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